Lost sim-card, not getting any help. Useless provider

I lost my sim card and placed an order on the 4th of December 2022, my reference number is #***. I followed up again on the 7th of December because I did not receive any SMS as promised, my reference number is #***. I followed up again on the 15th of December and I'm still receiving those stupid auto-responses with a new reference number which is #***. They going to bill me on the 25th and I have not used their services because they have not delivered my SIM card. What's new, this service provider is ****. They lack customer service.