LOST MY CONNECTION AND STILL NO ONE HAS CALLED OR HELP ME WITH IT

Yesterday i lost my connection, i called RAIN and reported the matter nothing happened, i looged a call still no one has bothered to call me, the same thing happened 2weeks ago for a week to two weeks i did not have connection especially at my work place. im paying 479 a month but during the day i can not use data cause i dont have connection.. the problem is the has been happening since january for two weeks it will be ok and the next two weeks i dont have connection im so sad and angry cause now you will debit my account for a full service which was not provided to me im at the point of closing this account cause honestly i can not be buying data while im paying so much every month, now i had to buy data while i have a contract with RAIN not a good customer service you doing at all