Lost in translation

I ordered my elderly parents two sims on friday, sunday morning my father had a health scare.and was hospitalized, he works away from home in another province, so due to being sick he got sick leave and would not be able to receive his sim at the original adress, i phoned on monday and a very nice lady helped me change the adress to my business address, she even phoned me back Wednesday, to confirm she changed the address and the sims would be delivered Thursday or friday, it is now friday 18:17 no delivery and no solid answer from any consultant, first one promised to call me back, never received a call, second lady today, couldnt grasp what i was trying to find out from her, and placed me on hold ( put the phone down without even pressing hold) and took a full 5min to go search for a supervisor, who still jas not shown up or contacted me back, now come sunday my father will be leaving back to natal for work and will only be coming home in a month, so my problem is how on earth can he sign for sims that will be delivered late and again ****m away from him, so then the address will have to change again and we will be back where we are now. This is pathetic service. And i am deeply sorry i recommend you to anyone let alone my parents. Oh but lets not forget how fast you were to take my money.