Lost

Hi Rain

I honestly don’t know how ur services work but here I am frustrated again.

I lost my job end of August and on the 04 of September I called to explain my predicament and say please change my debit order date as I no longer work to the 1st of each month.

Then I last week I get a billing after I paid on the 25th to pay again because my dates have changed and I told them I don’t have money because I paid on literally 2 weeks ago.

The manager said the will do Promise to pay to the 25th because I demanded I be put back if I must pay again.

She said I must pay on the 25th which I did today and I must call that the service remain the 25th of each month.

I called again today spoke to a lady called Zimkhitha and said they not allowed give out their full names to clients to explain my story and adjust account accordingly.

She said she can’t assist but will send a request to the billing department. And gave me a ticket ***9 number.

Can my account be adjusted accordingly as I followed every step instructed