Losing money and clients due to bad service

I am new on rain, they deducted their first premiums I am without no internet, I have an online business I am losing money every day because I don't have the internet I paid for untill now worse I spent a lot of money calling them and being on their qué and yet I am still without internet. Question is who is to blame for my loses even after I sent emails that reflects that the debit order went through. When I call their support line no one answer but their sales stuff always answers and they will transfer me to support and no one will answer.