Losing a customer

Rain failed to provide me any solution on why the courier company RAM was not deliverin the sim. I called in out of frustration. Had the service canceled and there is no communication between rain and their couriers. I want to know since no one came back where is my refund as have received a canceled sim card and no one called me to advise me when I will be getting my refund. The consumer act must make prosiion against these companies either not refunding or taking long to refund your monies. Because they cannot allow companies to take immediate payment but we have to wait on a refund.