Loop exchange request

On the 23 dec u placed a collection order for a white loop that's not even 2 weeks old and is already faulty the loop randomly reboots and when I'm connected to the loops wifi it would lose wifi network at random also the battery gos flat extremely fast when I got the loop it was in 0% so I charged it to 100% and within 30 minutes it was flat the same has happened ecer since I got it it gos flat in under 60 minutes I can't be paying for such a item that gives me problem since the loop is less then one month old only 8 days old I'll like to request for a exchange for a new one to be made and delivered to me and you guys pick up the faulty one as this is inconvenienceing me