CN
Clifford N/A
1 reviews | Active since Feb 2022
10 Mar 2025, 12:39
Long term review
This review is a long term review of the service.
Customer care gets less and useful. Now it has been replaced with a Chat bot. If you launch a ticket you get steps on where to place your router or restart it as a solution. Really shameful and disrespectful to people who know these things.
Rain has a new phone app, never knew until recently. Where the old one does not launch, only found out as I needed to launch a ticket. No notification or updates on that change.
Now my internet is fluctuating, at times having little to no internet. It has been a week and it is getting worse. having 2000 ping, which is *******.
I want this resolved and more transparency for what I pay for...
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
10 Mar 2025, 13:50Hi Clifford N/A,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply10 Mar 2025, 13:50
Official
Hi Clifford N/A,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
CN
Clifford N/A's updateReviewer Update
12 Mar 2025, 08:58This has not solved the problem, there is still network drops, I sometimes do not have any internet.
I restart every time this happens and no resolve.
It keeps switching back to 4g/3g, but when it does that, I have little to no internet connection.
My download and upload speeds are so low, I am paying a high premium.
Should I switch to fibre?
I restart every time this happens and no resolve.
It keeps switching back to 4g/3g, but when it does that, I have little to no internet connection.
My download and upload speeds are so low, I am paying a high premium.
Should I switch to fibre?
CN
Clifford N/A's update12 Mar 2025, 08:58
Reviewer Update
This has not solved the problem, there is still network drops, I sometimes do not have any internet.
I restart every time this happens and no resolve.
It keeps switching back to 4g/3g, but when it does that, I have little to no internet connection.
My download and upload speeds are so low, I am paying a high premium.
Should I switch to fibre?
I restart every time this happens and no resolve.
It keeps switching back to 4g/3g, but when it does that, I have little to no internet connection.
My download and upload speeds are so low, I am paying a high premium.
Should I switch to fibre?
CN
Clifford N/A's updateReviewer Update
12 Mar 2025, 09:26Has the towers changed location, because changing the placement to a different place with be counter productive as it used to work perfectly a week ago. I have not moved the router to have connection issues.
The issue is more than simple location or restarting the router
The issue is more than simple location or restarting the router
CN
Clifford N/A's update12 Mar 2025, 09:26
Reviewer Update
Has the towers changed location, because changing the placement to a different place with be counter productive as it used to work perfectly a week ago. I have not moved the router to have connection issues.
The issue is more than simple location or restarting the router
The issue is more than simple location or restarting the router
CN
Clifford N/A's updateReviewer Update
12 Mar 2025, 14:05I will reply to this once I factory reset the router
CN
Clifford N/A's update12 Mar 2025, 14:05
Reviewer Update
I will reply to this once I factory reset the router
CN
Clifford N/A's updateReviewer Update
12 Mar 2025, 23:24Reset the router to default settings as suggested and it still gives me high ping at times. I can not use the internet properly any more
CN
Clifford N/A's update12 Mar 2025, 23:24
Reviewer Update
Reset the router to default settings as suggested and it still gives me high ping at times. I can not use the internet properly any more
CN
Clifford N/A's updateReviewer Update
13 Mar 2025, 08:37I am available now for a call.
Please note I am at work and unable to test network speeds until after 6 pm
Please note I am at work and unable to test network speeds until after 6 pm
CN
Clifford N/A's update13 Mar 2025, 08:37
Reviewer Update
I am available now for a call.
Please note I am at work and unable to test network speeds until after 6 pm
Please note I am at work and unable to test network speeds until after 6 pm
CN
Clifford N/A's updateReviewer Update
13 Mar 2025, 09:18Thank you, I will be available then
CN
Clifford N/A's update13 Mar 2025, 09:18
Reviewer Update
Thank you, I will be available then
CN
Clifford N/A's updateReviewer Update
13 Mar 2025, 18:31Been waiting for my call.
While waiting I had the honors to experience little to no internet at times.
Please note when it gets this low, I have little to no usable internet and I said it has been happening for two weeks now.
9.39 Mbps download
0.45 Mbps upload
Latency: 10 ms
Server: Johannesburg
While waiting I had the honors to experience little to no internet at times.
Please note when it gets this low, I have little to no usable internet and I said it has been happening for two weeks now.
9.39 Mbps download
0.45 Mbps upload
Latency: 10 ms
Server: Johannesburg
CN
Clifford N/A's update13 Mar 2025, 18:31
Reviewer Update
Been waiting for my call.
While waiting I had the honors to experience little to no internet at times.
Please note when it gets this low, I have little to no usable internet and I said it has been happening for two weeks now.
9.39 Mbps download
0.45 Mbps upload
Latency: 10 ms
Server: Johannesburg
While waiting I had the honors to experience little to no internet at times.
Please note when it gets this low, I have little to no usable internet and I said it has been happening for two weeks now.
9.39 Mbps download
0.45 Mbps upload
Latency: 10 ms
Server: Johannesburg
CN
Clifford N/A's updateReviewer Update
10 Apr 2025, 20:42So the internet is still dropping
CN
Clifford N/A's update10 Apr 2025, 20:42
Reviewer Update
So the internet is still dropping
CN
Clifford N/A's updateReviewer Update
17 Apr 2025, 16:00I have reset the router to factory settings LONG AGO. Read above the replies. I get the same bot reply
CN
Clifford N/A's update17 Apr 2025, 16:00
Reviewer Update
I have reset the router to factory settings LONG AGO. Read above the replies. I get the same bot reply