Long term customer lost

Reading through the reviews it seems like majority one star reviews have the same problem that I have. For the past few weeks my router lost internet connection for majority of the day, hence I called rain to cancel my subscription. Instead they blamed it on the old router and sent me a new one. I fell for it!! Now I have absolutely no internet connection with the new router. Called customer support for times, each time I am asked to wait for activation. Glad I came to read the reviews so I do not do that since people are not helped for days on end. I advise against rain for prospective customers. There has to be some degree of throttling happening since I always(to their credit) had good signal and a sudden stop for the past few weeks.