Livid with rain WiFi and their unprofessional agents

I have been a member of rain from this year March and my billing date was the 25th and on the 5th of may I called and changed my billing date to the 1st of every month and my ref number is ***1 and since from then I have been having problems with rain they would put off my WiFi and tell me I'm owing and would have to call them all the time or at times they will not derbit at all I will still have to call them and beg them to take their money. What hurts me the most is everytime I call and I tell them I want a manager because I am tired of explaining the same thing over and over again every month about my situation they assure me that it will be fix. The last agent I spoke too I have the reference number too told me that the person I spoke too last month change back the billing date to the 25th like what the heck is happening in this company can someone just help me and stop telling me nonsense how everything is fixed but I keep hearing the same sorry I hear you and your problem is fixed it's still not fixed u never talk to anybody who will assist and be happy no manager no supervision just agents who knows nothing but taking your money and now it's going up but for the past 5 days my WiFi has been off and finally today they are telling me I didn't pay like what company is this I swear someone need's to do something coz I'm livid and super angry about everything. Their rooter has an option that u must ask for her but I sent more that 50 call back and no 1 called me and when I use my airtime to call you never get to talk to anybody as they are all busy. If I didn't pay why has my WiFi been off since last week Wednesday till today and when I call today the voice machine tells me I'm owing after I tried calling 3 times the 4th time I'm owing. This company is a joke and if the tower has a problem how come you don't tell your paying customers and we don't even have a time frame when it will be done fixing. I need to use WiFi and for the past 5 days nothing and no one communicated and not even a phone call after all the call backs. My works is stuck my kids school work not done we can't watch TV or do any of our work coz of this so call unprofessional company called rain. I never thought I would right a review here but hats how bad my experience has been with rain I will finally my issue can be sorted and only I would like to stop explaining each and every month I'm exhausted. Theirs ref numbers are useless they claim they record but when you tell them go and listen to my recording I'm tired of explaining they can't is this company a **** or what?