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AQ
Amanda Q

1 reviews | Active since Oct 2018

25 Nov 2021, 17:39

LIVID!!!!

I am livid. My account has been suspended for the past 2 months and now I see an amount of R750 and R104 being deducted from my account.

When I signed up, I was told that this is not a contract but a month to month account. So which means if you don't use it, you don't pay!

I want my money back immediately!!!! And I want this cancelled!

I will go on every social media platform if I have to. You guys are ******! Past 2 months no debit from my account, now suddenly this month there is a debit.

There is no usage on my account!!!! How do you think it's ok to take money from my bank for something I have not used.

You suspended it and I told myself I will pay reactivate when I want to use it again! I would understand if you took R250 but R854 for months that I have not used???!!! I'm ****ed and you will not get away with this.

Its Christmas and I never planned for this!!!

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Replies (1)
AQ
Amanda Q's update26 Nov 2021, 08:00
Reviewer Update
That is nonsense and you know it! Why are all those months not debited monthly??? Why all at once! I am telling you that my simcard had been suspended. Where do you get the usage from??? I September and October I did not use this simcard!!! It wasn't even in my ****le!!! You have the nerve to give me such a plain answer when I know I have not used the simcard. Your website sucks! Can't even access it to check out my account! Your customer service sucks! Sounds like they in a small room with no information! I want proof of what you have just said in forms of statements and I want to see my usage broken down!