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Sandisiwe M

1 reviews | Active since Nov 2023

17 Dec 2025, 09:21

Little to no internet connection

My internet has been so horrible the last few days since Thursday 11/12. I use the network for remote work and as someone whose job requires them to be in meetings majority of the time, the connection is not to be recommended. I don’t know how many people I have spoken to over the phone, chats with chatbots and I keep being told I’m connected to my secondary site and not my primary site and the site I’m connected to had moderate connectivity. THE SITE CLEARLY DOES NOT HAVE MODERATE CONNECTION BECAUSE I CANNOT DO ANYTHING. I WANT TO BE CONNECTED TO MY PRIMARY SITE!! I have spent hundreds of rands to buy data so that I can continue working but I can assure you that Rain will be the first to disconnect my connection as soon as their debit attempt fails. I’m so sick of this network. Can’t catch a break.

0
Replies (3)
Rain
Rain's reply17 Dec 2025, 10:46
Official
 Hi Sandisiwe,

 Thank you for bringing your query to our attention,

 We will be in touch to further assist.

 Regards,
 rain. 
SM
Sandisiwe M's update17 Dec 2025, 12:08
Reviewer Update
The outage has been since Thursday?
SM
Sandisiwe M's update17 Dec 2025, 15:00
Reviewer Update
What is the SLA when such issues arise or are we just going on vibes? There’s no reason why I should cross my fingers and just hope that eventually my connection will work, while paying the full amount. In the following days I’m sure Rain will be one of my first debit orders forgetting that I had to spend money out of my pocket to purchase data so that I could get connectivity which I am paying you guys for every month! You need to tell us when this will be fixed and provide an actual turnaround time. This is a disgrace.