LINDOKUHLE NGCEMU DAZZLED ME!!!!!!!!!!!!!!!!!! BEST EMPLOYEE RAIN HAS BEEN BLESSED WITH. FUTURE LEADERS! LEADER WITH NO TITLE! MISS RAIN! EXCEPTIONAL CUSTOMER SERVICE EXPERIENCE!

THE POWER OF EMPLOYING THE RIGHT PEOPLE FOR THE JOB! THANK YOU LINDOKUHLE NGCEMU! Lindokuhle is the lady that took my call on Friday morning around 8am. (PLEASE LISTEN TO THE CALL!!!!) Little did I know at the time HOW POWERFUL this young lady is! From 8am when I spoke to LINDOKUHLE NGCEMU I was taken on a journey of CUSTOMER CENTRICITY! Sisi you understand customer service to the core! Your patience yesterday morning with me and your understanding was beyond amazing and exceptional! When I called RAIN yesterday I was very frustrated as I needed my sim card to be delivered to me before the weekend for my WONDERFUL FAMILY (THE MAPHOSA’S). Little did I know how she would impact my life due to her commitment to her work! She listened to me patiently, listened to my plea, allowed me to vent with no interruption (I truly believe that she was taking notes on the other end) ... let me not assume and downplay her capabilities and gifts; she is probably ONE OF THE BEST LISTENERS you have there at RAIN. I have dealt with large corporations in the insurance, financial , retail industries … I shall not name them as this is not a platform to advertise them here. THIS PLATFORM HERE IS TO SING PRAISES TO LINDOKUHLE. After listening to my plea SHE ASKED ME ONE THING ... Ma’am WHAT DO YOU NEED ME TO DO? I told her I need my SIM card TODAY, I requested her to please change my address from my office address to my home address as I am booked off sick. She then with no hesitation, with all the calmness of all the oceans and seas in our universe combined, pulled her magic tricks … THE HUMBLE ONE! THE DIRECTOR OF RAIN! THE LEADER WITH NO TITLE! THE SERVICE MANAGER! CUSTOMER SALES EXECUTIVE! CAME UP WITH SOLUTIONS! LINDOKUHLE did not frustrate me further. She told me its possible and then proceeded to ASSURE me she has escalated the matter to logistics and they will be in contact with me. LINDOKUHLE IS A GEM! Let me tell you what she did next! And this TRAIT of doing things RIGHT the first time so you do not have to do it again will pave her career to become a Director of larger institutions! She pulled another magic trick with that brilliant mind of hers, and let me tell you this, it changed my ENTIRE EXPERIENCE WITH RAIN! LINDOKHLE NGCEMU MADE ME DANCE! LINDOKUHLE MADE A CUSTOMER DANCE!

I want to show you that when you respect your WORK, note I did not use the word job. No matter what type of WORK you have been BLESSED with, no matter your TITLE, no matter the amount of MONEY you get. IF YOU WALK INTO A BUILDING AND YOU UNDERSTAND what Lindokuhle understands which is the following .... 1. EVERYTHING IS CONNECTED. 2 HOW THIS INSTITUTION CALLED RAIN IS THE REASON YOU ARE ABLE TO PROVIDE FOR YOUR FAMILY. TO PROVIDE FOR YOURSELF, TO UPGRADE YOUR LIFE 3. THAT THE CUSTOMER …. ME! NOMAQHIKIZA MAPHOSA! … Pays your salary! That the customer is the reason that you are able to walk inside that fancy building in Bryanston! YOU WORK LIKE ITS THE LAST DAY OF YOUR LIFE!!!! YOU WORK AS IF YOUR LIFE DEPENDS ON IT! YOU GIVE YOURSELF TO THAT COMPANY. You don’t do half jobs and pretend to be working. LINDOKUHLE NGCEMU IS JUST THAT A ****** LEADER WITH NO TITLE! To the Directors of RAIN (YESS! the director that is obsessed with Superman. LINDOKUHLE IS A SUPERWOMAN there) … This to me was one of the BEST INTERACTIONS! THE BEST CUSTOMER EXPERIENCE! THE BEST HUMAN EXPERIENCE served with a PERSONAL TOUCH, a humble soul, a kind heart, a good employee .... LINDOKUHLE NGCEMU ESCALATED MY QUERY WITH CCD! THANK YOU MA NGCEMU! NGIYABONGA Makhathini! XULU! DONDA WASENKWALINI! OWASHAYUDAKA! Kwavelizinkomo NABANTU! Unkulunkulu akubusise Ntombazana! And due to this the CCD Team contacted me whilst I was minding my own business around 13h00 I receive a call from a young man from CCD couriers ... WHO IS A GEM HIMSELF AND THIS IS WHAT HAPPENED NEXT ...