Like talking to a brick wall...

It's all good and well to get connected with Rain... But when something goes wrong, you have to phone them, cause NOBODY ever replies to emails, or msgs left on the support page on their website... NEVER. Then, when you do phone them and are able to get hold of a human being on the other side without the call dying 4 times first, they have no clue what they are doing. I called them last week Friday to have my service temporarily disabled due to unforseen circumstances, spoke to some lady for 11minutes and 48 seconds, and nothing has been done from her side. Every single day, in the morning AND in the late afternoon, they try to debit my account for the monthly Subscription. I told the lady there's no money in my account, and she told me it would stop that day and won't happen again. My bank account is now almost R50 in a minus due to failed debit order fees. Now I must phone them again, and explain everything to that person again to get it to stop... But that doesn't change my bank balance back to a positive 🤨