Like I'm begging for food

I have been escalated since i got my Rain device, thats 4 months ago, your connection has not worked well ever since, and you have taken my money repeatedly, I have cancelled your non existent subscription, your router will be fetched next week Tuesday, but you still want money from me, when all this happening. I tried phoning you, your consultants are not helpfull, AT ALL!!!!!!! fOR ONCE please just help me without escelating, without not calling or anything. I cannot allow you you to do what you are doing now and just pay you blindly for a service that I did not enjoy😭