Lies over and over again from RAIN.

I don't even know where to start..... I am honestly tired of contacting Rain and one agent after the other is unable to assist me. They **** to me just so that they could have a sale in their name and gain commission from it. The last team leader I spoke to from Rain is Gail Mackriel. She promised to call me back two weeks ago on the 1st of November 2024 and to date she never did instead I am the one calling her and she is avoiding contact as she is never available to take my call. I have left numerous messages to be called back and she never does. I am sick and tired of calling Rain to resolve my issue. I can't even remember how many times I called for assistance and one agent after another promised to assist but failed to deliver on their promises. This is very poor service delivery and a service I will never recommend to anyone. It is not even a back-and-forth thing with Rain because they can't even call back with any assistance. I have given them a reference number to assist and prove my case and they can't even call back. I have asked for them to go back and listen to all the recordings as to how many times I called in and explained the same issue over and over again and they are unable to assist. I signed up with Rain about 2 years ago if not longer than that and when I created my profile, I had incorrect information on it I contacted the contact center for assistance and was advised to create another profile and use someone else's details and the first profile will be canceled or deleted from the system. I used my father's details to create a 2nd profile and it was approved. I thought in my mind my 1st profile was deleted or canceled from their system but, it never was, every time I had an issue with the Rain wifi I would call in and explain all of this over and over again and at the same time request to delete the first profile so that only one profile for my household would exist I was promised but never canceled. Every agent I spoke to promised to cancel it but they never did all of them I spoke to **** to me over and over again. I even sent my father's ID copy as well as mine for them to cancel the 1st profile and they failed to do so. Eventually, sometime in June or July 2024, I wanted to upgrade my Rain router to the new Rain 101 and the same issue arose. I had to explain everything again because they had 2 profiles on the system and because the 1st one was never canceled. The agent who assisted me again promised to delete the one profile but never did ... a **** once again, only to find out they put the old wifi in my name when I sent the 2 ID copies and another router in my father's name so now we had 2 routers in one house and I am paying for two routers....???.....which according to my understanding I only had one router and it was supposed to be an upgrade and they did not mention anything about collecting the router on the time of the upgrade. So now in my mind the Rain 101 is an upgrade from my previous one. 2 months went by and I noticed my Rain debit order was not being paid from my account, I went onto the app they sent me a link to pay and I did, I then noticed a few days later my 101 router said my account is in arrears Eventually I called in to find out what was happening and that is when I found out that I had to profiles for the same household one on my fathers name and one on my name and the payment I made was for the one on my name and the profile was never canceled. So now I am 3 months in arrears with Rain because of agents who are *********** to fulfill their duties. Only on the 31st of October 2024 when I spoke to Gail Mackriel regarding my situation the 1st profile was canceled at the same time, I asked for the payment to be reversed and to be paid onto the Rain 101 which I know we are currently using so that my arrears can be cleared and to date Gail Mackriel is failing to assist me and that is incompetency on another level. I am very disappointed in Rain and all my time, energy and airtime wasted and still no one is able to assist me.