Lies Lies Lies

So I got my Rain router end of May or early June 2023. Great connectivity, then I would notice towards the payment date my router will be slow, be on 4G for so long and I kept refreshing everytime. Then I got frustrated about is called and spoke to lovely lady with great service forgot her name it’s been a while cz the call was in July/August. The lady did her thing on the her system that showed her that on those dates I wasn’t using my router as I frequently did, I received a compensation of R100 something. Okay was very grateful. But the same thing will keep going each month and I just stopped called cz um busy I hardly have time due to my work and personal. Anyways now ever since I paid in October my service is just k&$ka, finally decided to call on the 1st of November spoke to Bayanda, then he is telling me that their towers are not working and the tower um connected to is down that y I don’t have great connectivity, but I asked him whose fault is it cz I don’t deal with towers I only connect router to my devices. He that state he will change the towers to a good one and “the issue will never happen again” well that all LIES cz my connectivity gone from worse to terrible 😭😭😭. As from Saturday I have been trying to call the customer service and it’s going straight to voicemail 😅😅 like seriously 🚮, till now I can’t get ahold of customer care