Lies, lies and more lies.

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Review of Rain

SS Stefan S 3 reviews | Active since Mar 2017 28 Feb 2024 at 12:20 STOP billing me and CANCEL my account I was always very happy with their service but never have i signed any type of contract with them and as i understand is that you pay before for the month of usage.. so since the start i used to pay around the 25th of each month. In december i had a bit of a delayed payment which was as following 28/12/2023 - R369.50 02/01/2024 - R369.50 After that i have tried many times to get them to cancel my service and stop trying to debit my account. Today again on the 28th of February 2024 I have spent more that 2 hours on the line with 5 different people who keeps on telling me i have to settle my account before they can cancel my subscription.. This is being straight up ******** !!! i have never signed any type of contract with you and at the end of desember i have made the last payment for what i was using. I am no longer interested in your service but you now want to bill me for January and February.. Also trying to debit from my bank account when i have never allowed Rain to do this! Reply (6) Rain’s reply 28 Feb 2024 at 12:21 Hi Stefan Smit,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you, rain. Rain’s reply 28 Feb 2024 at 12:33 Hi Stefan,

Thank you for reaching out.

Please kindly note that a cancellation cannot be processed on an account with an overdue amount, the account currently has R1478.00 overdue for two invoices; December 2023 and January 2024. Your service plan is postpaid, meaning on your chosen payment date (25th of each month) you are paying for a previous month's service.

The two payments of R369.50 one made on 2023-12-28 and the other on 2024-01-02 were towards November service invoice which a payment of was missed.

Thank you, rain. Stefan S’s reply 26 Mar 2024 at 13:08 No, this is not what you told me from the beginning, you pay ahead for the month! My Router has already been collected and I recieved an Email that my account is closed. Yet Joburg branch is still phoning me telling me I need to Pay R2200.. Stop this!

Rain’s reply 26 Mar 2024 at 14:44 Hi Stefan,

Thank you for reaching out.

Please kindly note that a cancellation cannot be processed on an account with an overdue amount, the account currently has R1478.00 overdue for two invoices; December 2023 and January 2024. Your service plan is postpaid, meaning on your chosen payment date (25th of each month) you are paying for a previous month's service.

An invoice for February 2024 of R739 was added on to the amount R1478.00 brought forward, bringing the outstanding amount to R2,217.00. The service was cancelled on 2024-02-29 per your request, however you are still liable for the invoices.

Thank you, rain. Stefan S’s reply 26 Mar 2024 at 15:11 This is not What your representative who phoned me from cape town said when they phoned me regarding this post on Hello Peter.. also when i first took out Rain it stated pay upfront and than after you will pay in advance fir the usage, so the moment i didnt pay it was always switched off until i paid again.. now you want to change the story, Liers and ******* !!!!!! Rain’s reply 26 Mar 2024 at 15:25 Hi Stefan,

As per the telephone conversation your reason for the cancellation was affordability, hence why you no longer wish to continue with the service, and you were advised that you will still be liable for the invoices on the account for the service rendered.

Regards, rain.