Lies Lies and Incompetency!!!!

To be very honest this has to be one company with the most *********** call centre agents. I really wonder what they pay them to be so useless. A customer is **** to about matters being escalated. I have been on the phone with these people for 4 almost 5 days as I am being over charged on my wifi for a service I did not request to be added. They refuse to give me a revised invoice, they refuse to escalate the matter(I was **** to on Saturday by 3 people then -my issue was only escalated late on Monday) then they email you and tell you they are working on it and you don't get feedback, I've now been told twice today they will call me back they still have not. How can they charge me extra for a service I did not request?? Their consultants lie, their manager is never ever avaliable, they can't even transfer you to the previous consultant you were dealing with who just put you on hold so you van shut up. This is what we are paying for??

Rain you need to do some deep cleaning, you are paying people for nothing. Also why am I going thru to a Pakistan call centre?? They do not understand how we speak? They can't hardly assist. Whatever happened to TCF??

if there is a higher authority to take this matter to that will be what I do next. I'm still waiting for the damn "call back"