Lies, deceit and more deceit!

Hi Rain,
If I move the router closer to the tower it will be on the ground next to it. I have a 4 out of 4 signal strength as it is when I have connection. Stop playing for time and do the moral correct thing. Replace the router with a quality router that does not constantly drop the signal. Why was the service perfect in the beginning with no dropped / intermittent connection and with the router in the same position now have this frustrating issue. Why must I pay two independent service providers to have a constant connection??

Hi Rain,
Guys please, since the 7th you only monitored the connection today for a short while now you tell me all is good. You didn't check the other 7 days I had intermittent connection and internet. As I'm writing this it has gone down twice already. Replace the router like you promised and all we be fixed.

I started my day with a dead router. Had to take out the sim in an effort to reset it. In the last hour and half it dropped the signal 5 times. Why must I pay for this and you tell mee there are no issues!!!!????

I started my day with a dead router. Had to take out the sim in an effort to reset it. In the last hour and half it dropped the signal 5 times. Why must I pay for this and you tell mee there are no issues!!!!????

Hi Rain,
Started my day with intermittent service, in the last 45 minutes it dropped the signal twice then I must wait on average 2 minutes to have signal again.

Hi Rain,
The last few hours the router has dropped the signal about 3 tomes per hour and each time a delay of 2-3 minutes is experienced before connection is restored. Guys do the ethical thing and honour the promise of a month ago to replace the router.

Morning Rain,
Hope your weekend wasn't as disconnected as mine. The trend on intermittent connection and waiting for the signal to return and the router to recognise and transmitting the signal continued unabated. But I'm pretty sure you won't know this as you are not tracking and monitoring the router's performance, sorry the lack thereof. Once again, I appeal to you on ethical grounds to honour the commitment made and replace the router.

Hi Rain,
Another 24 hrs have passed without proper connection. My standby service provider had to work hard yesterday to keep me connected because your customer service is lacking, and the ethics is non-existent. Come on, do the right thing.

Hi Rain,
Another 24 hrs have passed without proper connection. My standby service provider had to work hard again yesterday to keep me connected because your customer service is lacking, and the ethics is non-existent. Come to the party, we have everything, just your service is lacking.

Morning Rain,
An extremely exciting day we had yesterday. Phoned in and got told that Rain does not replace router even if they promised to do so but if I turn the router to the left by 90deg all will be solved. Did so and the reprieve held only an hour and 15 mins. Direct after the follow up call from Revilwe the connection was dropped. So, after about 5 times it was dropped again during the rest of the time, I once again phoned in. And this time I was told it is a take it or leave it service that Rain offer. Mmm... So mister CEO is that the company values you are instilling with your staff... No wonder ethics is so low on the list...

Hi Rain,
Thanks for reaching out, although belated. If your read my last message this morning it must be abundantly clear that the router will not be replaced.

Hi Rain, DAY 112
Another 24 hrs have passed without proper connection. Today is day 112 since I started the conversation here and had to listen to the lies and deceit I get given every time we engage. I hope you are keeping your promise of remotely monitoring the router as promised.