Lies and more lies ant our cost!!

I pay the full monthly amount for my WiFi, but my service cuts out frequently, sometimes for days. I have been calling Rain since yesterday, and the issue is still not resolved.

The request a call button on the router is useless; they don't call back. I spoke to a representative with a strong accent, making it difficult to understand him. Despite explaining that certain instructions wouldn't work, he sent them anyway. Every time I call, it's like starting all over again. There are no notes on the system, so I have to keep explaining the same issue repeatedly. Now I've discovered that the tower in my area has been down since yesterday. This means everyone I spoke to before was not truthful about escalating my issue, knowing full well the tower was down. My husband works from home, and these outages are causing significant disruptions and financial losses for us. All I've received from Rain is "we are sorry this is happening." This situation is incredibly frustrating and unacceptable.