Lies and fabricated stories

So after being a customer of Rain for just over 12 months. Due to financial constraints with the Pandemic I decided to terminate my service with Rain on the 31/05/2021 online on their website. This was after I was paying for the service manually and would often forget to make the payment for their service and my service would be suspended until I process a manual payment and get connected. I then decided to switch to debit order collection.

After I cancelled the service on their website no payment was collected for June as it is a month to month service and to my surprise on the 15/07/2021 an amount of R250.51 was debited from my bank account, this after my sim card and service were cancelled on the 31/05/2021. This after no debit order was collected from my bank account on the 01/06/2021. Upon my request for my money to be refunded I was told by 2 of their agents that I will not be refunded - while pushing me away to not come back again.

I would like for my account to be credited with the R250.51 that was debited from my bank account on the 15/07/2021.

Hoping to get a response from someone that if willing to resolve the matter amicably instead of being concerned with pushing and shoving a disgruntled customer away.

Upon my request for a detailed transaction of my service, I was provided with Apr, May and June service statement. What a joke is that 3 months statement or billing is hardly a detailed service statement.