*****!! I want my money back!!

I complained about the lack of communication by this company with regards to a cancellation and refund request, they answered here on Hello Peter telling me that someone would contact me and I got an email with the same message, 8 days later no one has contacted me with regards to the cancellation. It's obvious these company representatives that reply on Hello Peter reviews are just there to make the company look good in the eyes of the public but they end up not following up on the complaint after (I've had the same thing happen with Vodacom 2 years back). RAIN, I WANT MY MONEY BACK!!