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zane S
1 reviews | Active since Aug 2011
30 Apr 2021, 11:43
*****
Rain,what the hell is your story? U have a call centre but they can't do anything,our Internet has been off over a week and still no one absolutely no one at the call centre can tell me anything have complained here and all I get is a lie..u guys had better not bill us for this week and get our freaking internet back on.why is it so dam hard
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
30 Apr 2021, 12:18Good afternoon Zane.
I’m sorry for the trouble you’ve been having with the connection. An agent is doing everything they can to resolve this as fast as possible and will get back to you.
Thank you for contacting us
Kind Regards.
rain
I’m sorry for the trouble you’ve been having with the connection. An agent is doing everything they can to resolve this as fast as possible and will get back to you.
Thank you for contacting us
Kind Regards.
rain
Rain's reply30 Apr 2021, 12:18
Official
Good afternoon Zane.
I’m sorry for the trouble you’ve been having with the connection. An agent is doing everything they can to resolve this as fast as possible and will get back to you.
Thank you for contacting us
Kind Regards.
rain
I’m sorry for the trouble you’ve been having with the connection. An agent is doing everything they can to resolve this as fast as possible and will get back to you.
Thank you for contacting us
Kind Regards.
rain
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zane S's updateReviewer Update
03 May 2021, 10:05I will be pursuing legal action,no one has gotten back to me u guys have tried to debit my account after u have canceled my sim cards and I have not had internet since the 20th..u guys have really gone down hill..promises promises and yet nothing
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zane S's update03 May 2021, 10:05
Reviewer Update
I will be pursuing legal action,no one has gotten back to me u guys have tried to debit my account after u have canceled my sim cards and I have not had internet since the 20th..u guys have really gone down hill..promises promises and yet nothing
Rain's replyOfficial
03 May 2021, 11:18Good morning Zane.
Kindly accept my apology for the inconvenience caused.
please note that I have escalated to our billing team.
Kind Regards
rain
Kindly accept my apology for the inconvenience caused.
please note that I have escalated to our billing team.
Kind Regards
rain
Rain's reply03 May 2021, 11:18
Official
Good morning Zane.
Kindly accept my apology for the inconvenience caused.
please note that I have escalated to our billing team.
Kind Regards
rain
Kindly accept my apology for the inconvenience caused.
please note that I have escalated to our billing team.
Kind Regards
rain
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zane S's updateReviewer Update
03 May 2021, 11:35No I do not accept any apology. Its like its an automated reply and that's where it is left.no further action after that
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zane S's update03 May 2021, 11:35
Reviewer Update
No I do not accept any apology. Its like its an automated reply and that's where it is left.no further action after that
Rain's replyOfficial
03 May 2021, 12:58Hi Zane
This not an automated response. I see that an agent spoke to you over the phone on May 03, 2021, 10:08:35 am.
Please note that billing is working on resolving your issue, sir.
Kind Regards
rain
This not an automated response. I see that an agent spoke to you over the phone on May 03, 2021, 10:08:35 am.
Please note that billing is working on resolving your issue, sir.
Kind Regards
rain
Rain's reply03 May 2021, 12:58
Official
Hi Zane
This not an automated response. I see that an agent spoke to you over the phone on May 03, 2021, 10:08:35 am.
Please note that billing is working on resolving your issue, sir.
Kind Regards
rain
This not an automated response. I see that an agent spoke to you over the phone on May 03, 2021, 10:08:35 am.
Please note that billing is working on resolving your issue, sir.
Kind Regards
rain
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zane S's updateReviewer Update
03 May 2021, 13:09Yes the agent spoke to me because I had to phone in AGAIN and atleast this time he provided me with an email address where I can address my concerns and I am hoping that thus matter will be resolved as stated in email before 16:00 today.
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zane S's update03 May 2021, 13:09
Reviewer Update
Yes the agent spoke to me because I had to phone in AGAIN and atleast this time he provided me with an email address where I can address my concerns and I am hoping that thus matter will be resolved as stated in email before 16:00 today.
Rain's replyOfficial
03 May 2021, 15:02Hi Zane
Thank you and if you have a problem you can also come here and leave me a comment i will assist
Thank you and if you have a problem you can also come here and leave me a comment i will assist
Rain's reply03 May 2021, 15:02
Official
Hi Zane
Thank you and if you have a problem you can also come here and leave me a comment i will assist
Thank you and if you have a problem you can also come here and leave me a comment i will assist