***** and *******!

I was told there was coverage in my area by an agent, and even I saw this on their "Check Coverage" facility online. I previously had problems with 4g in my area so insisted that they first send a technician to ensure there was 5g coverage before I commit to a package. They refused to send a technician and said that I need to sign up first and then request a technician if there are any issues. I received my router, tried it on and there was no coverage! All the support team could tell me is that the 5g tower is down in my area (something I should have been told before I took the product). I cancelled my package after a few days as the agents kept telling me the tower is down day after day. The agent promised me that I won't be billed as there was no services provided. At the end of the month, I received a pro-rated bill... ***** AND *******. I have escalated this to the billing team and they refuse to get back to me. Please stay away from Rain... terrible service.