***** - 2 WEEKS AND MY SIM CARD HAS NOT BEEN ACTIVATED

Item: Rain
Rating: 1
Author: Talita E

its been 2 weeks now. And my sim card has i have phoned for 11 days now and the only answer im getting is that they will escalate the matter. I dont get any reference numbers and still no feedback. i have to phone everytime. i need to waist airtime and my time. who is going to reimburse me for the airtime and extra data that i need to buy. I WANT ANSWERS. Keep on getting promises that they will call me back. You inform me that the calls are being recorded and then im getting untrue information.

Asked that they come and collect the device and refund me and im being told that i must cancel on the website.

HOW DO YOU WANT ME TO CANCEL IF IT DOENT EVEN SHOW THAT I HAVE A 5G PACKAGE

Helpful (0)

Replies (2)

Rain's replyOfficial

12 Feb 2021, 13:39

Good afternoon Cherie

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?

Stay safe.

Regards
Mosa

Rain's reply12 Feb 2021, 13:39

Official

Talita E's updateReviewer Update

12 Feb 2021, 14:01

WOW I REALLY DONT HAVE ANY WORDS.

I HAVE BEEN CALLING FOR 11DAYS STRAIGHT THAT MAKES MORE THAN 25 CALLS TO YOUR CALL CENTER AND AFTER SENDING SEVERAL EMAILS TO YOUR SUPPORT VIA WEBSITE AND THE APP (ALSO NOTE THAT NOT ONE EMAIL WAS RECEIVED FROM YOU)

YOUR TELLING ME THAT THERE IS NO TICKET OPEN.

I DONT WANT AN APPOLOGIES OF ANY OTHER BULL**** STORY.

I WANT MY SIM CARD ACTIVATED BEFORE CLOSE OF BUSINESS TODAY. AND I WILL MAKE THIS GO VIRAL AND INFORM EVERY SOCIAL MEDIA OF THE KIND OF SERVICE YOU PROVIDE TO PAYING CLIENTS

GET MY SIM CARD ACTIVATED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Talita E's update12 Feb 2021, 14:01

Reviewer Update