Letting down the elderly!

Account Paid, Proof Provided — Still No Service After One Week

My mother-in-law has paid her arrears in full and shared her proof of payment with you, yet a full week later, she still has no internet service.

Despite repeatedly calling your support line, she is constantly told that the issue is being “escalated.” At this point, what could possibly still be the issue?

You have received: • Proof of payment. • Her account details.

It is simply a matter of allocating the payment and reconnecting her service. The amount of time and money wasted on follow-ups is unacceptable. Frankly, this is pathetic.

I request the following immediately: • A billing department manager to personally prioritize this case. • A call with me to explain why the resolution has taken this long. • No contact from an agent unless it is to confirm the reconnection of services.

From what I am seeing, Rain is happy to take an elderly customer’s money but has no urgency in restoring the service once paid — even after proof is provided. Absolutely shocking and disgraceful.

Expecting urgent action.

Regards, A Shocked and Concerned Son-in-Law