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Marthy M

1 reviews | Active since Apr 2021

21 Apr 2021, 12:58

Let's Stop Using Rain! R3000 in losses!

Six months ago I upgraded my Rain simcard to the R479 5G package but I STILL get billed for my former simcard(the 4G simcard), even after canceling it!

Every month I pay an extra R479(R958 in total) for a simcard that isn't even operational!

And Rain is never helpful because when you call the Rain call centre, you're placed on hold for hours without them solving your issue. Or when you send them an email, they take days to respond with a reference number and no further assistance.

Rain sells an image of an affordable and easy to use internet provider but they are ******! As consumers we are not being protected from Rain's shady business practices and we must stand up for ourselves! Let's make #StopUsingRain trend And stop the exploitation!!

0
Replies (4)
Rain
Rain's reply21 Apr 2021, 14:21
Official
Good afternoon, Marthy.

Kindly accept my apology for the inconvenience caused.
Please provide me with the email address you used to register for rain so that I can assist you further.

Kind Regards 
rain 
MM
Marthy M's update21 Apr 2021, 14:27
Reviewer Update
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MM
Marthy M's update21 Apr 2021, 16:25
Reviewer Update
(UPDATE) Rain is the WORST internet provider in South Africa!! Not only have they billed me unfairly for the past 6 months, but now they have DISCONNECTED my router due to non-payment.

Yes,

Non-payment because your untrained call centre agents took WEEKS to even attend to my several calls. On top of that, your email service is garbage. Your emails read like a botfarm somewhere, never providing any concrete answers.

This company is pathetic.

It is profiting off or the gullibility of millions of South Africans that want access to affordable & reliable internet services.

I vow to spend the remainder of my days actively trying to ruin it. I will tell all of my friends and family to post #DownWithRain on every single platform!

This company needs to start addressing the complaints of their customers.
MM
Marthy M's update21 Apr 2021, 16:27
Reviewer Update
I will harass this company until I am a) Either refunded the money that has been ****** from me or b) Given a direct apology from SOMEONE in their executive management team because this is COMPLETELY unacceptable!! ????????????????????????