Let me go in peace

Nothing I’m more tired of than this business from their network issues, insane pricing and now their poor record keeping and follow up ability.

In anticipation of my cancellation last month, I decided to pay for the month ahead so effectively I paid for my in arrears account for July then I paid in advance for August and cancelled my account on my app during last week when I was told that I owed for August and I was like what? So the lady referred me to an email where I could send my dispute on Friday 4pm-ish. I am still yet to get clarification on what’s going on so I called rain’s support where I eventually gave up because there were no consultant getting the line. This morning, rain attempted to deduct money from my account which my bank declined. So my real issue here is the fact that not even some kind of pause was lodged on my account for the time being even when I’d already communicated that I have paid for the month if they couldn’t get to my problem that Friday.

As an accounting postgrad student the thing I hate the most is a company with an *********** account’s department, do better.