kE
keegan E

1 reviews | Active since Oct 2015

08 Jul 2020, 11:14

Less then 1meg Down load throughout the day.

reference number is *** and ***.

I have used the Rain speed test and Ookla and my broad band.

I never get a constant 1 meg down load during the day, the upload speed varies.

I need at least 2 to 4 megabytes to use microsoft teams.

You offer 10 meg up and down speed, yet I do not get half of it. I have moved my router all over the house, even line of site from the towers and still it does not work.

Either upgrade your equipment at base stations or add more in my area because this is false advertising, I am going to post my speed tests on face book and instagram because it is pure lies.

I log tickets every week the turnaround time is pathetic from Rain.

R479 uncapped I agree but speeds is absolutely false, I will never upgrade to Rain 5G because on a 10meg speed I get under 1 meg, so on a 30meg I will get what less then 2 megs for a higher price.

I will write a review every single day and post on social media till you guys do something about this pathetic service you offer and stop miss leading people

0
Replies (3)
Rain
Rain's reply08 Jul 2020, 11:55
Official
Hi Keegan

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima



kE
keegan E's update08 Jul 2020, 20:43
Reviewer Update
Last interaction with your agent was 12:36, guess what it is 7 hours later and still having poor network, current rain speed test is 0.2mbps down and 3.9mbps upload. absolute *******.
is this 4G speeds to you ???????????????????????????????????????????????????????????
kE
keegan E's update08 Jul 2020, 20:50
Reviewer Update
If Rain is so confident they offer 4G @ 10mbps up and down as they say, prove me wrong as customer come and test yours services at my house and bring a long a 5G router and test as wellv let us test your 30mbps up and down speed and publish them on my broad band link Vodacom and MTN did with there 5G tests. You are lying to customers, what speed is 0.2mbps download on 4G in South Africa in 2020, do you call this 4G ???? 1 G network is faster than this ****. Send a technician out to test and upgrade your infrastructure or add a tower next to my house. Make a plan and give me my damn 10mbps up and down because I pay for that speed!!!!