Lerato Matsego Excellent Customer Experience

I would like to take this moment to appreciate excellent customer service from Lerato Matshego. After a month of calling rain, emailing as not only I did not have wifi access I was also debited for wifi that wasn't working. I called in almost daily and each time was told I would get a call back, a field agent or they looking into it. Each time the agents said they would call me back. They would let the phone ring for about less than 5sec and hang up-I don't know anyone who is always on their phone to answer it that quick. Field agent come couldn't resolve the problem. Second one didn't come. 2 Sim cards sent and none worked. I finally spoke to Lerato who said she will call back and she did. She even followed up with an email. Logged all my queries and within 48hours I was finally connected. It's not everyday you have someone who takes time to listen and feel what you are going through. Customer service isn't always easy and Lerato Matshego, I salute you today. Thank you and keep shinning

I only await to know now if there's any resolution as to the 1month I lost, countless calls I made and the debit Rain took that shouldn't have happened.