FW
Frederick W
1 reviews | Active since Dec 2014
30 Oct 2020, 12:16
Lazy service
I have been struggeling to get my card details removed from my dads account and for the account to be deleted inorder to use it on my own account. Today i have had to call rain as I still cannot add my card details to my account. The agent assured me that the card was removed and that would be able to use it on my own account. Only after i called did someone reply to the email which i sent 2days ago. I have since retried adding my card and im still not able to add it to my own profile. How long will this take to be corrected? There is no way to remove the banking details myself.
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Replies (4)FW
Frederick W's updateReviewer Update
30 Oct 2020, 17:03Only when I write a complaint about rain on here do things get done. Suddenly the previous email was attended to and the other profile deleted. Now all of a sudden I cannot add my banking details to my profile. When I called the call center the agent was adamant that it is no fault of Rains and any problem that I am having is on my side. This is even after clearing my browser history and restarting my browser 2 times. I asked if she would get someone who knows what they are doing and she refused to aswell. How professional is that? This company is a pain to liaise with. Its easy just to follow an instruction and say that the problem is someone else's fault. The call center agents name is Porche.
FW
Frederick W's update30 Oct 2020, 17:03
Reviewer Update
Only when I write a complaint about rain on here do things get done. Suddenly the previous email was attended to and the other profile deleted. Now all of a sudden I cannot add my banking details to my profile. When I called the call center the agent was adamant that it is no fault of Rains and any problem that I am having is on my side. This is even after clearing my browser history and restarting my browser 2 times. I asked if she would get someone who knows what they are doing and she refused to aswell. How professional is that? This company is a pain to liaise with. Its easy just to follow an instruction and say that the problem is someone else's fault. The call center agents name is Porche.
FW
Frederick W's updateReviewer Update
30 Oct 2020, 17:04Someone was also ment to call me back but I am still waiting for the call.
FW
Frederick W's update30 Oct 2020, 17:04
Reviewer Update
Someone was also ment to call me back but I am still waiting for the call.
Rain's replyOfficial
31 Oct 2020, 07:48Hi Frederick
Trust you are well and keeping warm..
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm..
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply31 Oct 2020, 07:48
Official
Hi Frederick
Trust you are well and keeping warm..
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm..
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
FW
Frederick W's updateReviewer Update
05 Nov 2020, 15:56Still nothing has been resolved. I have called almost everyday and everybody tells me the same thing, the billing department will call me back and they NEVER call back. Today they tell me the email sent to billing pertains to a refund. How does your callcenter get this so wrong????? now to wait another 24 to 48 hours for another "call" from billing. What is going on? Do you know what you are doing there?
FW
Frederick W's update05 Nov 2020, 15:56
Reviewer Update
Still nothing has been resolved. I have called almost everyday and everybody tells me the same thing, the billing department will call me back and they NEVER call back. Today they tell me the email sent to billing pertains to a refund. How does your callcenter get this so wrong????? now to wait another 24 to 48 hours for another "call" from billing. What is going on? Do you know what you are doing there?