Last week I sent a complaint to you regarding Rain

Last week I sent a complaint to you regarding Rain. 1 week later I still don't have a new Router. Which means I'll now inky get it next week. 10 days no internet. Who is compensating me for the data and loss of income through having no internet all the extra cost this has caused? And why when I signed up for Rain did my Router and sim come with in 24 hrs. But when there is an issue it take days and weeks?? After sales service has much to be desired.... seriously thinking of just canceling and going back to Telkom.