Last month I've chan...

Last month I've changed my premium date from 31st of the month to the 15th day of the month I have called them on the 10th of January 2026 to change it only to find out yesterday that they didn't change it when they switched off my wifi 1015g route when enquire from them they told that my premium is still on the 31st when I asked they told that I must pay the outstanding balance due for month that's where they can able to reconnect me and I why because premium is on the 15th they said their system delay to change so I must pay the amount if I need my wifi router to be reconnected as I speak now my wifi router is offline because of the so called system delays and they should take blame for themselves not on because it's their system or someone didn't do the proper job please help my kids use this wifi for their school projects thank you