Lack of urgency and total annoyance

I dont know whats more disappointing the Call center service or the lack of urgency , or the very unreachable stores when you have an issue with the device. if a person is not able to get to your service stores you get a nonchalant response of 5-7 working days before you can get assisted. but when it comes to missed payments a quick suspension of service is done.. im so bored with this whole process