Lack of transparency and communication from Rain

Our experience with Rain has been incredibly disappointing. In 2020, we acquired Rain SIM card under an employee's details, but we stopped using them and eventually canceled the SIM card. From 2021 to 2023, we noticed no deductions from the business account because we were using the company's banking details.

The real issue arose when, without any prior communication or notification, the employee started receiving messages and calls from debt collectors claiming she owed money to Rain. To make matters worse, this employee is no longer with the company.

Our attempts to contact Rain and request an invoice to address the situation have been met with unresponsiveness and a frustrating amount of back-and-forth. The lack of transparency and communication from Rain is deeply concerning. How an account can be transferred to debt collectors without any prior communication is beyond.

This experience has left a sour taste in our mouths and thoroughly disappointed with Rain's customer service and communication practices.