Lack of service from all channels

I am writing to formally lodge a complaint regarding the complete failure of my internet service and the total lack of customer support I have received today.

Despite successfully paying my monthly subscription yesterday, my internet services remain completely down. As a remote worker, this service outage is actively putting my employment at risk. This is a critical situation that requires your immediate attention.

Today alone, I have attempted to resolve this through your official channels with zero success:

1. I requested a call-back on your website four separate times, but I have not received a single response. 2. I interacted with your virtual chat assistant, which promised to log a technical support ticket, yet absolutely no action has been taken and my line remains disconnected.

Because you have failed to fulfill your basic service mandate and provide the connectivity I paid for, I am terminating our relationship effective immediately. Please process the following requests:

1. Full Refund: Reimburse the subscription fee paid yesterday, as no service has been rendered. 2. Contract Cancellation: Terminate my account and any associated contracts immediately. 3. Equipment Collection: Arrange for a courier to collect your router from my premises at your earliest convenience.

I cannot allow your poor infrastructure and non-existent customer service to jeopardize my livelihood. I will be taking my business to an alternative service provider that can offer a reliable connection.Please confirm receipt of this email and provide the confirmation of my account cancellation and refund processing within 24 hours.

Account Details:Account Holder Name: Solly Majoro Rain Account/Reference Number: MC801A Associated Mobile: *** Physical Address (for router collection): 2571 Albertina Sisulu Road, Florida, 1709.