Lack of service

Item: Rain
Rating: 1
Author: Alistair M

We upgraded an already substandard 4G to 5G last thursday when (after a 5 day wait) we received the new router & sim card. Lo & behold. no internet. As I was reliably informed on every call that my call was been recorded, there should be no problem in proving my assertion that after 20 phone calls between Thursday & Sunday, we at best had very slow intermittent internet & at worse none at all. I will also point out that half of the support staff (while never impolight or rude) didnt seem to know much at all about dealing with our problem. 3 PROMISES that a technical person would A. come to the house, B. we asked for an out door router to be installed. 11 am Wednesday, not a prrp from Rain, further to OUR phone call to rain the same old I will esculate this & someone will get back to you Useless incometency . What out ANC you have serious competition

Helpful (0)

Replies (5)

Rain's replyOfficial

07 Sept 2022, 11:10

Hi Alistair

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Rain's reply07 Sept 2022, 11:10

Official

Hi Alistair

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Alistair M's updateReviewer Update

07 Sept 2022, 13:15

If you bothered to see the ref I provided you will see it not my account, just helping a friend.
the account is. shirley @pomella.co.za or ***

Alistair M's update07 Sept 2022, 13:15

Reviewer Update

If you bothered to see the ref I provided you will see it not my account, just helping a friend.
the account is. shirley @pomella.co.za or ***

Alistair M's updateReviewer Update

07 Sept 2022, 13:17

How dare you suggest i owe you money, Your useless service nearly sent me into bankrupcy. I will never pay you a cent again. Owe you for what no internet endless delays absolute frustration the list is very long

Alistair M's update07 Sept 2022, 13:17

Reviewer Update

Alistair M's updateReviewer Update

07 Sept 2022, 14:29

Thank you but we have heard all that before, so in the meantime while we wait to be connected or contacted, our position has not changed

Alistair M's update07 Sept 2022, 14:29

Reviewer Update

Thank you but we have heard all that before, so in the meantime while we wait to be connected or contacted, our position has not changed

Alistair M's updateReviewer Update

09 Sept 2022, 17:04

So Thursday Afternoon arrives with two Technicians, really great guys. They put a router up on the roof & within half an hour i had the best internet since i was on fiber a couple of years ago
fantastic so happy. Then 6.30 we have load shedding, I NO INTERNET SINCE. despite phoning numerous times no return call & NO ****** INTERNET FOR THE 8TH DAY. what a useless uncaring, *********** company of idiots. Do business with this company at your own peril. We will certainly be telling everyone just how useless they are

Alistair M's update09 Sept 2022, 17:04

Reviewer Update