Lack of service delivery and ******* from Rain Network service provider

After my complaint on this platform an outsourced technician came to try and assist and was unfortunately unsuccessful in ensuring that the network speed reached the 100mbps which I am paying for and not the below 20mbps im actually getting. I was advised that this was escalated to Rain tower support and that they would make contact with me which didn't happen until this day.

Im frustrated of calling into the call centre as the staff all say the same thing but no delivery thereafter.

I am giving you 5 more days to fix and if not I'm going to cancel as this is *****ing my money and peace. I also want a refund of the 80mbps which I haven't received from the time I signed up with you