Lack of service and repairs

I have been a client of RAIN for more than 5 years. On 17 July 2025 my service was interrupted and I had no access to WIFI or the internet on my desktop PC. I reported the problem, was told to reboot, did this numerous times, and referred to the advance team. They could restore the WIFI temporarily, but not the link to the desktop PC. A new power pack was sent, and we replaced the old one. Then, nothing now, no wifi or desktop access only message we got was IP address cannot be found. We replaced the cable from the device mounted outside on a high pole to the house still nothing. Daily emails and phone calls and logging in on askrain. All we get is a reboot, followed by we will escalate to the advanced team, who then cannot help and inform us it will be escalated to the engineers. We are still waiting for this elusive engineer to contact us. I am still without the service that I pay over R1 000 a month for. RAIN refused to give you any manager or engineer's details to be able to communicate with them. Eventually, I was forced to terminate their service and ask for a refund of my fees, as I never received any service. Initially, they were a very good provider, but I do not know what has happened now. There is just no customer service or any resolution to your problems. I am so disappointed