Lack of proper technical support

Good day, This is the same response I receive when I contact you telephonically. This does not resolve the problem, and the issue still persists. I request that this matter be properly investigated and resolved as soon as possible. Please provide feedback on the steps that will be taken to address the problem.

Good day Yes, I did send it on mail

Good day, I am extremely dissatisfied with the level of service and customer support I have received from Rain. For more than a month, I have been experiencing ongoing issues with my Rain service. I have logged multiple support requests, yet no one follows up with me. Each time, I am forced to call and follow up myself. Eventually, I received a response only after lodging a complaint on HelloPeter. However, this did not resolve the problem. I was requested to send photos indicating the issue, which I did on 17 February 2026 at 06:41. Since then, communication from Rain has once again stopped, and my problem remains unresolved. The lack of feedback, accountability, and aftersales support is unacceptable. It appears that Rain does not provide proper customer support once a problem is reported. This level of service is extremely disappointing and reflects very poorly on your network and customer service standards. I request urgent intervention and resolution of this matter without any further delay.

Good day, It has already been a week since your last communication, and my issue remains unresolved. Please advise what I am expected to do in the meantime. I have WiFi at home for a reason, and I pay my subscription every month without delay. However, I have now been unable to use the service for the past month. Kindly confirm the following:

• Will I be reimbursed for the period during which I have been paying for a service that I cannot use?
• Must I continue paying for a service that is not being provided?
• Alternatively, will Rain provide a replacement router, such as a Loop router, to use temporarily in order to resolve or test the issue?

This situation is unacceptable, and I request urgent feedback and resolution. I look forward to your immediate response.

Good day

Speed test was do again but net werknis still very poor. Screen shot was send to ***

Good day,I would like to raise an urgent complaint regarding my Rain service.A technician was sent to my house and after completing all the tests, it was recommended that my current router be replaced with an outside router. However, despite this recommendation, the replacement has still not been completed.This has now resulted in me being without internet for the second month, while my account continues to be paid in full every month.I kindly request that this matter be escalated and that the router replacement be arranged as a matter of urgency. It is unacceptable to continue paying for a service that I am unable to use.Please provide feedback and a confirmed installation/replacement date as soon as possible.

Good day

Can some one of rai please phone me and give me feedback