lack of network or lack of customer service?

Highly disappointed in RAIN, I order my sim on 30th of Jan 2022, I got it on 3rd of Feb I couldn't connect to the internet as the sim was damaged after I had to call them more than 10 times I was promised a new sim on Monday 7th of Feb that did not happen I received my sim on Tuesday 8th of Feb still no network If I call them they keep telling me to wait 2 to 24 hours, I believe the 24 hours ceased on Saturday 7:26 PM! I cannot pay R499 for something that is not working for an entire week! The amount of airtime I spend to call the support team is ridiculous as they promise to call back and never does, and do keep in mind the most sarcastic support workers that work there! it seems like they don't realise that someone is upset when paying for a service and not receiving it.

We are at the 9th of feb I have to wait another 24 hours for them to do the swap of the old sim to the new sim over to my account because it was never listed onto my account in the first place. and I bet I will be back tomorrow with another complaint of them not getting back to me or the system still not having any network!