Lack of miscommunication and service!

This is why I am moving to a new service provider!!!

This is my second account I am closing with Rain.

I phoned on the 21st of June to cancel my account with rain and apparently they work in arrears so I had to pay end of June for another month, according to my understanding for June. Yesterday, 11 July I received a message to say my account is in arrears. I don't even know how it is possible if rain works on a debit order???

I immediately phoned rain they reassured me my account is up to date and no outstanding balance, and also confirmed that the account has been cancelled and no debit order will be taken end of July.

Today 12 July, I get a call to tell me AGAIN about an outstanding amount and that my account is NOT CANCELLED??? How and who is operating this business if the employees never talk the same language? Then the person on the line tells me they will call me before month end to confirm.... month end is too late!!!

Can someone get back to me ASAP!