Lack of Customer Service by Rain

Absolutely terrible service provider. Unable to contact them and they do NOT get back to you within the advised times (24 hours) or at all. The only response received is on facebook, obviously to save face reputationally but after this no effort is taken to contact you. We have been waiting 8 days for a service that was promised to be activated within 24 hours and which has been paid for. Their chat room disconnects and kicks you off every time you try and liaise with them to report a problem and when we finally got through and spoke to Felicia Mqwathi she advised that the call has been logged and she would suggest that we wait and no action would be taken and then she dropped the chat. This incompetence and disregard for customer service is unacceptable of a public facing representative of a company that we are paying for a service that we are not getting. this is misrepresentation and unjustified enrichment and if the problem is not sorted in 12 hours I will begin drafting my application to report Rain to the ombudsman.

Do not use Rain. Absolutely disgusted in their lack of customer service or regard for customers in general.