CvdB
Candice van der Berg
1 reviews | Active since Jul 2020
07 Jul 2020, 15:18
Lack of customer service and feedback on queries
We bought a SIM card, activated it, loaded our payment details, and went on to the RICA requirements. 2 out of the 3 were accepted and an error popped up for the 3rd requirement. We logged a case multiple times over the last two weeks and still no feedback or contact from Rain to sort this out. I was recommended by a colleague of the wonderful service of Rain and we have experienced the complete opposite, very disappointing.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
07 Jul 2020, 17:43Hi Candice
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Rain's reply07 Jul 2020, 17:43
Official
Hi Candice
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
CvdB
Candice van der Berg's updateReviewer Update
09 Jul 2020, 11:16Our query has still not been resolved. How can we cancel our account and get a refund? We logged another query to get this sorted and still no assitance. My advice for anyone is don't use Rain. Ever. Just don't do it. You will receive no customer care support but they will take your money. They take your money but have not even managed to get the SIM through the RICA process. Please cancel our account immediately!
CvdB
Candice van der Berg's update09 Jul 2020, 11:16
Reviewer Update
Our query has still not been resolved. How can we cancel our account and get a refund? We logged another query to get this sorted and still no assitance. My advice for anyone is don't use Rain. Ever. Just don't do it. You will receive no customer care support but they will take your money. They take your money but have not even managed to get the SIM through the RICA process. Please cancel our account immediately!