PT
Preston T
1 reviews | Active since Nov 2014
01 Jul 2022, 11:27
Keeps on debiting long after cancellation
Took my money another month after I have cancelled R2000 now down the drain because they don't respect people's money. I cancelled last month and last month they took a 1000 today they took another R1000.
I have submitted ticket after ticket tried calling no answer no response no feedback. As it is the highest plan network sucks now they still ***** your money. On the app it confirms cancellation and still they ***** my money. There goes the food for my kids for the next few weeks
Helpful (0)
Replies (23)0
Replies (23)
Rain's replyOfficial
01 Jul 2022, 11:34Hi Preston
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply01 Jul 2022, 11:34
Official
Hi Preston
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
PT
Preston T's updateReviewer Update
01 Jul 2022, 12:07The router hasn't been collected it is ready
It has been off since last month.
My address is on my account
It has been off since last month.
My address is on my account
PT
Preston T's update01 Jul 2022, 12:07
Reviewer Update
The router hasn't been collected it is ready
It has been off since last month.
My address is on my account
It has been off since last month.
My address is on my account
PT
Preston T's updateReviewer Update
01 Jul 2022, 12:45Matter not resolved
They rather sent an email to collect the router
But my money is not being mentioned.
They rather sent an email to collect the router
But my money is not being mentioned.
PT
Preston T's update01 Jul 2022, 12:45
Reviewer Update
Matter not resolved
They rather sent an email to collect the router
But my money is not being mentioned.
They rather sent an email to collect the router
But my money is not being mentioned.
PT
Preston T's updateReviewer Update
05 Jul 2022, 09:19I have still not received any calls or messages pertaining to my refund
Billing team was going to get back to me still nothing.
Billing team was going to get back to me still nothing.
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Preston T's update05 Jul 2022, 09:19
Reviewer Update
I have still not received any calls or messages pertaining to my refund
Billing team was going to get back to me still nothing.
Billing team was going to get back to me still nothing.
PT
Preston T's updateReviewer Update
05 Jul 2022, 12:57This has nothing to do with the router you took R1000 for services rendered. As i said before the router has not been in use since i cancelled. Or are you saying you will refund me once you get the router back.? If that is the case then you holding my R1000 hostage for a router i said you could collect over a month ago. Please clarify when do i get my money back?
PT
Preston T's update05 Jul 2022, 12:57
Reviewer Update
This has nothing to do with the router you took R1000 for services rendered. As i said before the router has not been in use since i cancelled. Or are you saying you will refund me once you get the router back.? If that is the case then you holding my R1000 hostage for a router i said you could collect over a month ago. Please clarify when do i get my money back?
Rain's replyOfficial
05 Jul 2022, 13:11Once the router is collected I will process a refund from my side.
Rain's reply05 Jul 2022, 13:11
Official
Once the router is collected I will process a refund from my side.
PT
Preston T's updateReviewer Update
05 Jul 2022, 13:13Ram hasnt sent me an sms i can even deliver the router to you if that makes this quicker
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Preston T's update05 Jul 2022, 13:13
Reviewer Update
Ram hasnt sent me an sms i can even deliver the router to you if that makes this quicker
PT
Preston T's updateReviewer Update
05 Jul 2022, 13:51Ok thanks i would like the refund by the end off the week. So ram needs to collect asap. If not I will have no choice but to sell the router to cover my loss. Its easy for you to sit there and work with the companies money while my kids are starving. You werent supposed to debit last month either as I did not make use off your network or your router and i cancelled. Im R2000 in the red because off this complete disregard for my money. Frankly I dont see why I should wait for the router to be collected. You should be refunding me right away. As your system will show you that router and sim has not been in use for over 60 days. I have been using supersonic for 2 months now. I paid u R2000 and them R2000. How is that fair.
PT
Preston T's update05 Jul 2022, 13:51
Reviewer Update
Ok thanks i would like the refund by the end off the week. So ram needs to collect asap. If not I will have no choice but to sell the router to cover my loss. Its easy for you to sit there and work with the companies money while my kids are starving. You werent supposed to debit last month either as I did not make use off your network or your router and i cancelled. Im R2000 in the red because off this complete disregard for my money. Frankly I dont see why I should wait for the router to be collected. You should be refunding me right away. As your system will show you that router and sim has not been in use for over 60 days. I have been using supersonic for 2 months now. I paid u R2000 and them R2000. How is that fair.
PT
Preston T's updateReviewer Update
05 Jul 2022, 15:49Ram just called to collect the router its ready they will collect tomorrow. Please can you action the refund
PT
Preston T's update05 Jul 2022, 15:49
Reviewer Update
Ram just called to collect the router its ready they will collect tomorrow. Please can you action the refund
PT
Preston T's updateReviewer Update
05 Jul 2022, 18:36I appreciate that the router is ready for collection
PT
Preston T's update05 Jul 2022, 18:36
Reviewer Update
I appreciate that the router is ready for collection
Rain's replyOfficial
05 Jul 2022, 19:45Thank you.
Once they have collected the router please provide me with the reference number they will give
Once they have collected the router please provide me with the reference number they will give
Rain's reply05 Jul 2022, 19:45
Official
Thank you.
Once they have collected the router please provide me with the reference number they will give
Once they have collected the router please provide me with the reference number they will give
PT
Preston T's updateReviewer Update
05 Jul 2022, 19:46Will definitely wrapped it in a black bag so its not visible
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Preston T's update05 Jul 2022, 19:46
Reviewer Update
Will definitely wrapped it in a black bag so its not visible
Rain's replyOfficial
05 Jul 2022, 19:48Thanks
Rain's reply05 Jul 2022, 19:48
Official
Thanks
PT
Preston T's updateReviewer Update
07 Jul 2022, 08:30Ram has still not collected the router and my refund is still not received. Please can you provide an update. Thanks
PT
Preston T's update07 Jul 2022, 08:30
Reviewer Update
Ram has still not collected the router and my refund is still not received. Please can you provide an update. Thanks
PT
Preston T's updateReviewer Update
07 Jul 2022, 09:57They called 5 mins ago put me on hold and then cut me off.
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Preston T's update07 Jul 2022, 09:57
Reviewer Update
They called 5 mins ago put me on hold and then cut me off.
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Preston T's updateReviewer Update
07 Jul 2022, 16:01COL***9 reference number for Ram. Please advise on refund status.
PT
Preston T's update07 Jul 2022, 16:01
Reviewer Update
COL***9 reference number for Ram. Please advise on refund status.
PT
Preston T's updateReviewer Update
08 Jul 2022, 10:16I appreciate that
Thank you
Thank you
PT
Preston T's update08 Jul 2022, 10:16
Reviewer Update
I appreciate that
Thank you
Thank you
Rain's replyOfficial
08 Jul 2022, 10:45My pleasure
Rain's reply08 Jul 2022, 10:45
Official
My pleasure
PT
Preston T's updateReviewer Update
15 Jul 2022, 08:41Morning following up on the refund.
Please may I have an update
Please may I have an update
PT
Preston T's update15 Jul 2022, 08:41
Reviewer Update
Morning following up on the refund.
Please may I have an update
Please may I have an update
PT
Preston T's updateReviewer Update
15 Jul 2022, 09:16Taken from capitec card
PT
Preston T's update15 Jul 2022, 09:16
Reviewer Update
Taken from capitec card
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Preston T's updateReviewer Update
15 Jul 2022, 09:49No that's discovery for the R1
Capitec **9028
Capitec **9028
PT
Preston T's update15 Jul 2022, 09:49
Reviewer Update
No that's discovery for the R1
Capitec **9028
Capitec **9028
PT
Preston T's updateReviewer Update
15 Jul 2022, 10:03Sent the email
PT
Preston T's update15 Jul 2022, 10:03
Reviewer Update
Sent the email
Rain's replyOfficial
15 Jul 2022, 10:10Thank you.
Received
Received
Rain's reply15 Jul 2022, 10:10
Official
Thank you.
Received
Received