MD
Mark Devante-Moncton
1 reviews | Active since Nov 2021
13 Jan 2024, 21:45
Keep Your Promise!
Still not resolved the issue where the WiFi can’t work on devices less than 4g. The last person who called from the call centre never called back as promised and my last review had no response.
YOU MUST CALL ME.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
14 Jan 2024, 09:08Hi Mark
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply14 Jan 2024, 09:08
Official
Hi Mark
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MD
Mark Devante-Moncton's updateReviewer Update
14 Jan 2024, 16:17Please stop lying. No one called me. And even if you did, why not keep trying.
My devices are always on unless Eskom who are as unreliable as you are, put us on loadshedding. This then becomes a matter beyond my control. I can't help the fact that you are *********** as is Eskom.
YOU MUST CALL!!?
My devices are always on unless Eskom who are as unreliable as you are, put us on loadshedding. This then becomes a matter beyond my control. I can't help the fact that you are *********** as is Eskom.
YOU MUST CALL!!?
MD
Mark Devante-Moncton's update14 Jan 2024, 16:17
Reviewer Update
Please stop lying. No one called me. And even if you did, why not keep trying.
My devices are always on unless Eskom who are as unreliable as you are, put us on loadshedding. This then becomes a matter beyond my control. I can't help the fact that you are *********** as is Eskom.
YOU MUST CALL!!?
My devices are always on unless Eskom who are as unreliable as you are, put us on loadshedding. This then becomes a matter beyond my control. I can't help the fact that you are *********** as is Eskom.
YOU MUST CALL!!?
MD
Mark Devante-Moncton's updateReviewer Update
15 Jan 2024, 11:38That is not the solution. It's not the solution. The solution is you call me and you send a technician with the new device if it is indeed the problem with the device. What if you courier a new device and it still doesn't work? Get a technician to come here pronto.
And also address the fact that the signals are now been picked away from further towers than before. SORT THIS OUT AND CALL ME!!!
And also address the fact that the signals are now been picked away from further towers than before. SORT THIS OUT AND CALL ME!!!
MD
Mark Devante-Moncton's update15 Jan 2024, 11:38
Reviewer Update
That is not the solution. It's not the solution. The solution is you call me and you send a technician with the new device if it is indeed the problem with the device. What if you courier a new device and it still doesn't work? Get a technician to come here pronto.
And also address the fact that the signals are now been picked away from further towers than before. SORT THIS OUT AND CALL ME!!!
And also address the fact that the signals are now been picked away from further towers than before. SORT THIS OUT AND CALL ME!!!
MD
Mark Devante-Moncton's updateReviewer Update
15 Jan 2024, 18:43I need you to call me and to also bring a technician out here
MD
Mark Devante-Moncton's update15 Jan 2024, 18:43
Reviewer Update
I need you to call me and to also bring a technician out here
MD
Mark Devante-Moncton's updateReviewer Update
16 Jan 2024, 10:19Call me at 4pm today without fail.
MD
Mark Devante-Moncton's update16 Jan 2024, 10:19
Reviewer Update
Call me at 4pm today without fail.
MD
Mark Devante-Moncton's updateReviewer Update
18 Jan 2024, 11:46I have received the new router from your courier.
However, we still need a technician as I have been reiterating and as you have been equally ignoring me. You have also consistently ignored to call me.
However, we still need a technician as I have been reiterating and as you have been equally ignoring me. You have also consistently ignored to call me.
MD
Mark Devante-Moncton's update18 Jan 2024, 11:46
Reviewer Update
I have received the new router from your courier.
However, we still need a technician as I have been reiterating and as you have been equally ignoring me. You have also consistently ignored to call me.
However, we still need a technician as I have been reiterating and as you have been equally ignoring me. You have also consistently ignored to call me.
MD
Mark Devante-Moncton's updateReviewer Update
18 Jan 2024, 23:42When will he come? This is urgent. He must come with a ladder please.
MD
Mark Devante-Moncton's update18 Jan 2024, 23:42
Reviewer Update
When will he come? This is urgent. He must come with a ladder please.
MD
Mark Devante-Moncton's updateReviewer Update
19 Jan 2024, 10:27Can you please speed it up?.
MD
Mark Devante-Moncton's update19 Jan 2024, 10:27
Reviewer Update
Can you please speed it up?.
MD
Mark Devante-Moncton's updateReviewer Update
19 Jan 2024, 13:23Hi. I refer to the on going case incident number ***1. I just spoke with one pleasant Indian lady from your outsourced call centre. She tried to help but she couldn't. The route called model name Zero which was delivered yesterday has no SIM in it. So it doesn't work.
The old router is model CPE N5368X which as you know has a built in SIM in it and try as we may, we just couldn't open it to extract the old SIM so we could subsequently use it in the new delivered model zero when I surrendered it to the CCD Courier guy yesterday. He tried to assist but he said there is nothing he can do since he is merely a deliverer and collector and was just doing his job.
You have sent an email that you will be sending a technician. What do we do in the intervening period with no SIM card and therefore no WiFi?
The lady suggested we buy more data? Why should we pay for something we are supposedly going to be billed for already as postpaid customers? Can you please juice up the two SIM cards which come with 1.9 data per month in the meantime? That 3.8 data has almost run out now.
Otherwise asking us to buy more data is just ludicrous and smacks of unfair trade practices of which you should be reported to the relevant authorities.
The old router is model CPE N5368X which as you know has a built in SIM in it and try as we may, we just couldn't open it to extract the old SIM so we could subsequently use it in the new delivered model zero when I surrendered it to the CCD Courier guy yesterday. He tried to assist but he said there is nothing he can do since he is merely a deliverer and collector and was just doing his job.
You have sent an email that you will be sending a technician. What do we do in the intervening period with no SIM card and therefore no WiFi?
The lady suggested we buy more data? Why should we pay for something we are supposedly going to be billed for already as postpaid customers? Can you please juice up the two SIM cards which come with 1.9 data per month in the meantime? That 3.8 data has almost run out now.
Otherwise asking us to buy more data is just ludicrous and smacks of unfair trade practices of which you should be reported to the relevant authorities.
MD
Mark Devante-Moncton's update19 Jan 2024, 13:23
Reviewer Update
Hi. I refer to the on going case incident number ***1. I just spoke with one pleasant Indian lady from your outsourced call centre. She tried to help but she couldn't. The route called model name Zero which was delivered yesterday has no SIM in it. So it doesn't work.
The old router is model CPE N5368X which as you know has a built in SIM in it and try as we may, we just couldn't open it to extract the old SIM so we could subsequently use it in the new delivered model zero when I surrendered it to the CCD Courier guy yesterday. He tried to assist but he said there is nothing he can do since he is merely a deliverer and collector and was just doing his job.
You have sent an email that you will be sending a technician. What do we do in the intervening period with no SIM card and therefore no WiFi?
The lady suggested we buy more data? Why should we pay for something we are supposedly going to be billed for already as postpaid customers? Can you please juice up the two SIM cards which come with 1.9 data per month in the meantime? That 3.8 data has almost run out now.
Otherwise asking us to buy more data is just ludicrous and smacks of unfair trade practices of which you should be reported to the relevant authorities.
The old router is model CPE N5368X which as you know has a built in SIM in it and try as we may, we just couldn't open it to extract the old SIM so we could subsequently use it in the new delivered model zero when I surrendered it to the CCD Courier guy yesterday. He tried to assist but he said there is nothing he can do since he is merely a deliverer and collector and was just doing his job.
You have sent an email that you will be sending a technician. What do we do in the intervening period with no SIM card and therefore no WiFi?
The lady suggested we buy more data? Why should we pay for something we are supposedly going to be billed for already as postpaid customers? Can you please juice up the two SIM cards which come with 1.9 data per month in the meantime? That 3.8 data has almost run out now.
Otherwise asking us to buy more data is just ludicrous and smacks of unfair trade practices of which you should be reported to the relevant authorities.