Keep on deducting money month after month after cancellation and not stopping or refunding me.

Subject: URGENT: Immediate Cancellation Confirmation & Full Refund Request for Unauthorized Deductions

To: Rain Customer Support From: Pieter du Plessis Mobile Number: *** Email: [Insert your email address]

Dear Rain Team,

I am writing to formally demand the immediate termination of my Rain mobile internet subscription and a full refund for the unauthorized deductions that have continued despite my repeated cancellations and escalations.

I initially subscribed to your 5G home internet service based on the advertised coverage on your website. However, from the outset, the service was unreliable, with frequent drops in connection, inconsistent speeds, and failure to meet advertised standards.

As a result, I cancelled the service via phone and escalated the matter through your support channels. Despite this, Rain has continued to deduct large amounts from my account, totaling R2,773.40 over the past 45 days:

28 June: R849

30 June: R226.40

1 July: R849

15 July: R849

These deductions were made after my cancellation, and no action has been taken despite my calls and escalations. This constitutes unauthorized billing, and I regard this as both ********* and ********.

I demand the following, without delay:

Immediate and written confirmation that my Rain subscription is cancelled with no further deductions.

A full refund of R2,773.40 to be paid into my account within 7 working days.

A written apology for the failure to action my cancellation and the poor customer support.

Should I not receive satisfactory action within 7 working days from the date of this email, I will be left with no choice but to:

Escalate the matter to ICASA and the Consumer Protection Office,

Share my full experience publicly on social media, HelloPeter, and other consumer platforms, and

Pursue legal action for recovery and damages if necessary.

I expect a prompt and professional resolution to this matter.

Sincerely, Pieter du Plessis ***