kalk *** services

hi i recently got a rain sim card to use for my internet services, so i firstly started using 19hrs unlimited of which i never experienced coverage problems, then i upgraded from 19hrs unlimited to 24hrs unlimited then thats where my problem started, i tried streaming movies for a while everything was well and all of a sudden i cant stream movies or watch dstv now or any other movies streaming sites, i thought it was my router then i changed it and got another one but still no difference, then i contacted rain for the first time and no one responded and here is the reference number:***, then i send the another email asking if anyone has seen my query but still no one responded, ***, after 5 days an agent got back to me and asked me my address, when did i start experiencing the problem and i also performed a speed test for him and attached the result of the speed test together with the answers from the troubleshooting questions he asked and here is the email address of the consultant:Desmond Mathebula (rain Customer Support) <***> from there i thought the agent will get back to be but he just disappeared i have never heard from him since, then i did send him a follow up email but he never responded, i again sent another complaint reference number is:*** again no one responded even today i sent another request and the reference is:*** and i hope someone will get in touch but i will not be surprised if they dont....but as i was doing my research concerning reain network i found out that there is plenty of us and this people is like they are not willing to assist, because even when i wanted to rica or activate the sim card i struggled and i called the call center for assistance but those agents who where assisting me they assisted like they are sitting on a toilet seat playing nkalakatha song by mandoza.. im really disappointed i have never seen or received such a lousy service from a company