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Elizabeth D

1 reviews | Active since Sept 2019

09 Nov 2021, 10:28

*** SERVICE.

I reported my bad line on Friday 5/11/2021 (***2). Saturday 6/11/2021 I phoned Rain AGAIN I was told to check my email and that the Networks Team would be in contact. I phoned AGAIN on Sunday 7/11/2021 and I was told that the Networks Team was off for the weekend and they'll fix my issue on the Monday 8/11/2021. This had STILL not happened. I phone Rain AGAIN on Monday and I was told that they had sent 2 separate emails, but the senders forgot to put my email address in. I am not sure how these people can expect to fix my internet issues when they cannot even enter my email address? ANYWAY - come Monday Night, my issues were STILL not sorted and I phoned them again. I actually don't know what to do anymore.

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